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Home > B Wholesale Information > FAQ - Wholesale
 

Frequently Asked Questions

When is Budget T-Shirt open?
We're Open M-F 8am-5:30pm PST  -  Closed Weekends & Holidays
Our showroom displays samples of all the styles & colours that we carry.

Do you sell to the general public?
No.  We sell to screenprinters, embroiderers, ad specialties, sport & clothing retailers and institutions.  Please call to determine if your company qualifies.

What type of payment do you accept?
Visa - MasterCard - Interac - E-Transfer.  We also accept Cash, Money Order or Bank Draft.  A Check Approval Form must be completed and approved before we can accept personal/business cheques.  We can also give Terms to selected customers.

How do I place an order?
Fax, Email or Order Online.   To place an order online, you must first be a registered user.  After you Login, navigate to the desired Style & select required colour(s) - after clicking on 'NEXT' a size matrix will appear - enter the appropiate quantities - then add to shopping cart.  When all styles & colours have been ordered, click CHECK-OUT. 

If I place my order today, when will it be shipped out?
Provided we have the stock, credit approved orders placed by 11am generally go out the same day.

Price Quotations
We realize Quotations are required from time to time, which we can price guarantee for one month.  If a longer time frame is required, it must be brought to our attention.  We cannot guarantee Price Quotations unless in writing which we will Fax or Email.

How do I get a catalogue?
We have Manufacturers Cataloloues & Swatch Cards available which we can include in your next order.  For Details Click Here.  Budget T-Shirt no longer publishes print catalogues, relying on our electronic web catalogue which is updated daily.

Where can I get a New Customer Application or Faxable Order Form?
These forms are available for downloading as PDFs on our website Wholesale Information/ Customer Resources.

Can I assort garments to make up a Case?
No.  A Case Lot consists of one style of the same size & colour.  Case Lots are factory sealed cartons saving us labour, so we can sell at a discount.

What is your return policy? 
All claims or returns must be made within 7 days of receipt of goods.  All returns require a RA (Return Authorization) Number.  Returned, refused or altered orders are subject to 15% restocking charge plus freight.  Custom Orders are subject to a 30% restocking charge.  Charges will be added to the next order.  Samples are non-returnable.

What are Custom Orders & how does it work?
Custom Order Products
 are not stocked in our warehouse. Depending on the manufacturer, goods take 3-20 days to arrive in our Burnaby warehouse.

All Custom Orders require a 30% Deposit, which will be forfeited if the order is cancelled. Returned, refused or changed orders are also subject to a 30% restocking charge.

What about imprinted/embellished Manufacturer Defective Returns?
Fruit of the Loom will accept imprinted/embellished garment returns.  Unfortunately our other Manufacturers will not accept embellished or altered garments.  It is paramount that goods are checked before processing, including goods shipped to a 3rd party.

What does M/OS mean? 
M/OS means Medium/One Size and is generally used for 'one size fits all' type of garments.

Can I print on rib knit fabric? 
Yes.  Because the rib is so fine, it is printable like cotton jersey.  Screenprinters are advised to use a stretch-additive in their plastisol ink

What is ring-spun yarn?
Ring-spun is a superior cotton yarn that results in a softer, more durable fabric than open-end yarn.  The ring-spun spinning process takes 5 times longer to produce, involving two extra steps than in the production of open-end yarn.  The additional steps involve continuously twisting & narrowing the rope cotton fibers which results in extra softness & strength, and ultimately a superior fabric.

Are your garments preshrunk?
Preshrunk garments are identified as such in the product description.  Manufacturers use a process called compaction which forces the same amount of fabric into a smaller area.  Cotton is a natural fiber and will shrink.  As the cotton fiber shrinks, the compaction washes out resulting in a very low shrinkage.  T-Shirts are also purposely cut longer to allow for shrinkage in the oversall length.

What does fabric weight mean (i.e. 10oz)? 
In Canada, it is the average weight per yard multiplied by the linear width of the fabric based on available colour selection.  When weighed independantly white is lighter than black.  Samples of every colour are weighed together to determine the average weight.

In the USA the weight is calculated by the square yard, therefore resulting in a lower ounce weight per garment.  The same 10oz T-Shirt in Canada is sold as a 6oz T-Shirt in the USA.

In Europe the weight is calculated in grams per square metre (gsm/m²).

To prevent any misunderstandings, we list all 3 weights for the various manufacturers garments.

What causes the centre crease line down the front of T-Shirts?
When fabric is processed, it is compacted (fed through rollers).  Since most garments are tubular, the sides are folded over when pressed down through the compactor, resulting in a crease, causing the line.  Some manufacturers quarter-turn the fabric before the cutting process, moving the crease to the side which is removed during the first wash.

Do you carry big and tall sizes?
Most of our adult products are offered in sizes Small - 2X with some styles available in Sizes 3XL-4XL-5XL-6XL.   Our most popular products are the Alstyle Big Tee  and the King Athletics Hoodie.

Do you offer Infant/Toddler sizes?
We carry Alstyle, American Apparel, Los Angeles Apparel & Rabbit Skins.  Sizes start at 3-6 Months.

Where are Budget T's products manufactured?
Fairline and King Fashions are manufactured in Canada.  American Apparel is Made in Los Angeles. Alstyle Apparel is mostly Made in Mexico with some exceptions.  Dye-no-mite and Delta Apparel garments are all Made in Mexico.  These company products are NAFTA friendly and are eligible for duty free export to the USA.

  • Alstyle Apparel - Made in Mexico - NAFTA Friendly - also some Imports
  • American Apparel - Import
  • Dye-no-mite -  Made in Mexico - NAFTA Friendly
  • Fairline - Made in Canada - NAFTA Friendly
  • Fruit of the Loom - Made in the Caribbean & Central America including El Salvador, Haiti, Honduras & Mexico.  Unfortunately we can not differentiate whether their products are NAFTA compliant. 
  • JERZEES - Made in Honduras
  • King Fashions - Made in Canada - NAFTA Friendly
    LAT Apparel - Import
    Los Angeles Apparel - Made in USA -
    NAFTA Friendly
    Rabbit Skins - Import
  • Russell Athletics - Made in Honduras
  • Spun Bamboo - Made in China

The country of origin, as well as washing instructions, are clearly identified on the neck label of each garment.

Sweatshop Free  We have contacted all of our manufacturers regarding child labour, sub-standard factory conditions and local labour laws.  All stated unequivically that they were in compliance with or exceeded minimum standards. We have letters on file from each Manufacturer available for your purusal.

Private Label
I want to brand the garments with my own labels.  Can you help me? 
Sorry, we don't sew in labels.  Some of our products are classified as Label Free insofar as the label is printed into the garment.  A custom label can then easily be sewn to hide the manufacturers printed tag.  Styles with this feature are available in some Fruit of the Loom T-Shirts and Fleece.

A new innovation is the Tear Away Tag by Alstyle Apparel.  Garments contain a perforatted label which is easily removed.  This feature has been extremely well received by customers wanting to Private Label.  View Here or Watch a 5 Second Video.

There are several local Contract Sewing Companies in Vancouver which will sew or print in customer labels in small or large quantities.  For convenience, we can drop ship your order directly to a contractor.

I want to ship to the USA.  Can you help me? 
Our advise is to only use duty-free NAFTA (North American Free Trade Agreement) friendly goods (Alstyle Apparel & King Athletics & Los Angeles Apparel), which will save you a lot of hassel & import/export duty.  If you order NAFTA goods from us, we will provide a Certificate of Origin.  These documents are required by your customs broker, freight forwarder or by American Customs Officials if you opt to clear your own shipment.  Purolator provides some useful information on their web site PurolatorCrossBorderInfo

How do I care for my products?
Most of our product are made with 100% preshrunk cotton.  It is normal to expect 5-7% shrinkage after several washes.  Ideally - warm wash (fleece - cold wash) and dry low.  Colours should be washed separately from whites or pastels, especially the first wash.  Use only non-chlorine bleach when needed.  Remove garments promptly from dryer. By all means, check the garment label for details.

Why should I register on this web site?
Only registered users can view our confidential wholesale product pricing on this site as well as being able to order online.  In addition, registered users can receive our weekly email sale flyer. 

Do you have an Affiliate Program?
Sorry, we do not offer an Affilate Programme at this time.